1. Choose five of the â€˜Toolsâ€™ discussed by Stickdorn and Schneider that you think would be mostuseful to you. List each one and state why and how you would use it.
2. Write a brief commentary on the case studies of
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a. the Pret `a Manger restaurant chain, and
3. Choose from among the tools discussed by Stickdorn and Schneider three tools that you think would be best used to design a positive experience for a person using a wheelchair to enter and use the facilities of a standard hotel room.