Operations Management – Discussion 1
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“Models of Organizational Performance”
- Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.
- From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.
- E-Activity 1: Watch the video Chapter 3, titled “What Effect Has Winning Malcolm Baldrige Had on MidwayUSA?”, (2 min 11 s).
- From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.
- E-Activity 2: Use the Internet to research companies recognized as Baldrige recipients for whom you would like to work (or for which you currently work). Choose one and examine some of the characteristics and exceptional results that outperformed those of its competitors.
***This is a discussion, NOT a paper. Need 2 strong paragraphs and references. ***