Troubleshooting Fishbone Diagram

  • “Fishbone Diagram” subsection of the “More Techniques in a Nutshell” section of the Creative Problem Solving and Decision Making Techniques Pluralsight course by Milena Pajic.
  • “How to Use the Fishbone Diagram” video in the Lynda.com® course Project Management Foundations: Leading Projects.
  • “Get to the Root of the Problem” article in Week One Electronic Reserve Readings.

You work in an IT support department. You receive a call with the following complaint:

“When I start up my system, I see the login screen, but before I can enter my username, the system shuts down.”

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Create a fishbone diagram that identifies the steps you would use to identify and resolve the issue.