Read the PPT and answer the question
There are 2 chapter, you need to read each PPT and answer the questions.
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After reading Chapter Nine, answer the following question:
- List and define the two major types of customer-defined standards and give three examples of each
After reading Chapter Ten, answer the following questions:
- The framework for understanding servicescape effects on behavior follows from basic stimulus-organism-response theory. Define a service’s physical evidence in terms of this theory.
- What is a “third place?” Discuss the circumstances under which a servicescape can take on the character of a third place.
