Operations Management – Discussion 1, management homework help
Operations Management – Discussion 1
Save your time - order a paper!
Get your paper written from scratch within the tight deadline. Our service is a reliable solution to all your troubles. Place an order on any task and we will take care of it. You won’t have to worry about the quality and deadlines
Order Paper Now“Customer Service – Zappos”
- From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
- E-Activity: Watch the video Chapter 1, titled “The Zappos Family on Nightline,” (9 min 16 s). Be prepared to discuss.
- Choose at least two OM activities in Exhibit 1.1. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
- Exhibit 1.1 Attached.
***This is a discussion, NOT a paper. Need 2 strong paragraphs and references. ***
