Operational excellence Case study assignment report

APA format is required.References should be listed immediately after the question that is being answered.Each question lists a minimum number of unique scholarly references; the textbook is considered one unique reference (per question) regardless of how many times it is used.All references should be from the years 2007 to present day.

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Review the rubric that will be used to evaluate this paper. All work must be completed individually.

A – What must companies focus on in order to survive in today’s business environment? Use at least two unique references.

B – Read the case: Prime Bank of Massachusetts, available on internet sources Develop a list of changes for the operations function that should be considered by the bank. Use at least one unique reference.Begin by identifying operations management decisions that would be involved in operating a bank, for example, layout of facility, staff, drive-through service. Then identify ways that they can be improved at Prime Bank in order to support the strategy focused on customer service. Use at least two unique references (Reid & Sanders, 2016).

C – In the product
screening stage of new product development, what are some questions that may
need to be explored by the operations function? By marketing? By finance? Use
at least two unique references.

D – Describe how
consumers can use the Internet to shop in new ways. Use at least two unique references.

Rubric for
Criteria for Grading Papers 1-3

Criteria

A

B

C

F

Points Earned

Knowledge of Subject Matter

(40 pts)

Student showed depth of knowledge of subject matter well beyond citing the textbook; writer cited more than the minimum number of references; all statements and opinions were supported by appropriate citations from the literature.

40 – 36 points

Student showed knowledge of subject matter beyond citing the textbook; writer cited the minimum number of references; most statements and opinions were supported by appropriate citations from the literature.

35 – 32 points

Student showed knowledge of subject matter primarily limited to the textbook; writer cited the minimum number of references; some statements and opinions were not supported by appropriate citations from the literature.

31 – 28 points

Student showed little knowledge of subject matter; writer may not have cited the minimum number of references; many statements and opinions were not supported by appropriate citations from the literature.

27 points

Comments

Quality of Research

(30 pts)

Student did an exceptional job of integrating course readings with additional research.Sources listed were all scholarly or practitioner journals, newspapers, or academic books from the last ten years.

30 – 27 points

Student did a satisfactory job of integrating course readings with additional research.Sources listed were primarily scholarly or practitioner journals, newspapers, or academic books from the last ten years.

26 – 24 points

Student did a less than satisfactory job of integrating course readings with additional research.Some sources listed were not scholarly or practitioner journals, newspapers, or academic books from the last ten years.

23 – 21 points

Student did an inadequate job of integrating course readings with additional research.Many of the sources listed were not scholarly or practitioner journals, newspapers, or academic books from the last ten years.

20 points

Comments

Presentation of Ideas and Mechanics

(20 pts)

Student presented ideas in a compelling manner with no distracting writing, grammar, or spelling problems; the page length requirement was met.

20 – 19 points

Student presented ideas presented in a clear, coherent manner with few distracting writing, grammar, or spelling problems; the page length requirement was met.

18 – 16 points

Student presented ideas in a coherent manner with several distracting writing, grammar, or spelling problems; the page length requirement may not have been met.

15 – 14 points

Student presented ideas in a poorly organized or incoherent manner with many distracting writing, grammar, or spelling problems; the page length requirement may not have been met.

13 points

Comments

APA formatting

(10 pts)

All citations, quotations, and references were properly formatted or contained one or two minor errors.

10 – 9 points

Most citations, quotations, and references were properly formatted or contained several minor errors.

8 points

Some citations, quotations, and references were not properly formatted or contained major errors.

7 points

Most citations, quotations, and references were not properly formatted or contained many errors.

6 points

Comments

Total Points Earned

(100 points max)