identifying types of conflicts and resolving conflicts through effective communication techniques.

Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Select five of the topics listed below and discuss how they apply to your chosen conflict. You must use a minimum of five resources to help support your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management process. Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict.

Your paper must include an introduction paragraph that provides a high-level overview of your paper. In addition, your paper must include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your conclusion.

Conflict Topics Choose Five

Why does conflict occur?

Conflict management

The positive and negative effects of conflict

Role of personality types in conflict management

Communication techniques

Ethics and workplace conflicts

Climate in a conflict situation

Stress and anger

Facework

Forgiveness

Mediation and arbitration

Must begin with an introductory paragraph that has a succinct thesis statement.

Must address the topic of the paper with critical thought.

Must end with a conclusion that reaffirms your thesis.

Must use at least five scholarly resources

For your reference, these are the elements that are required to be included in your portfolio:

COM101 Week 1 assignment “Perspective on Communication” and Final Paper “Personal “Communication Skills Assessment”

“Persuasive Campaign for Online Education”

“The Future of Communication Technology”