Faxco Incorporated, management homework help
TCO 2) Faxco
Incorporated is a business with 500 employees. The CEO of the company
has recently learned, based on employee surveys, that the employees are
not very happy with the company. In fact, the CEO is starting to believe
that this may be the reason why Faxco is experiencing slower sales and a
recent budget crisis that threatens to shut down the company in three
years if it is not fixed.
You are a consultant and the CEO has asked
you to visit the company for a week and analyze what might be going
wrong. Here are your notes from the week.
(1) Attended Manager 1’s
staff meeting. He has 200 employees working under him. Manager 1 talked
about the recent budget problems that Faxco is having. He said, “It’s
not like we didn’t know this was coming. The company makes a junky
product compared to our competitors, and half the time, I think the
manufacturing department is cutting corners.” Manager 1 was overheard
telling an employee, “I don’t blame anyone if they are looking for work
(2) You overheard three employees talking after Manager
1’s staff meeting. Employees are upset about the idea that the
manufacturing department might be cutting corners and creating junky
products. The company advertises its products as having the finest
quality and durability.
(3) You attended Manager 2’s staff meeting.
He runs the tech department and has 20 employees. He was very upset with
the marketing department. He stated, “Someone over in marketing
reported to the CEO that a computer technician from this department was
rude to them. I did not even ask who it was that was supposedly being
rude. I know we’re all techies in this department together and we don’t
behave that way.” He also read an e-mail from a customer who said that
someone from the tech department was rude. His response was, “All these
customers do is complain. It’s us versus them apparently, so we have to
In light of what you learned in MGMT591 about diversity,
job satisfaction, and attitudes, please write up a neatly-organized
analysis for the CEO
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