​CAP-485: W2 Resolving Conflict

CAP-485 Integrated Capstone

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Week 2 – Resolving Conflict

Two Parts to this assignment:

Part I:

Answer the DQ’s in 50 words or more (be specific):

You and a co-worker rarely see eye to eye. Tomorrow, your co-worker will yell at you for the first time. With what tools will you approach this confrontation? How will the tools that you choose impact your response?

Part II:

Assignment Detail:

  • Describe a conflict that was resolved and considered a “win–win” resolution within your current or past working environment that involved you or someone with whom you directly worked.
  • Research effective conflict resolution strategies
  • Prepare a 15 slide PowerPoint presentation (excluding title and references slides) that includes the following:

  • Describe the communications involved during the conflict.
  • Identify the method(s) used to resolve the workplace conflict.
  • Determine strategies implemented to help facilitate a “win–win” resolution to the problem.
  • How did these compare to the ones that you researched?
  • Explain how the resolution strategies and processes that were used could also be used for future conflicts within the workplace or similar environment.
  • Include speaker notes of around 75 words per slide

Note: the slides are short bullet points; and the speaker notes must be at least 75 words each.

  • Format your paper using APA formatting
  • Include a minimum of two scholarly sources