CAP-485 Integrated Capstone
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Week 2 – Resolving Conflict
Two Parts to this assignment:
Answer the DQ’s in 50 words or more (be specific):
You and a co-worker rarely see eye to eye. Tomorrow, your co-worker will yell at you for the first time. With what tools will you approach this confrontation? How will the tools that you choose impact your response?
- Describe a conflict that was resolved and considered a “win–win” resolution within your current or past working environment that involved you or someone with whom you directly worked.
- Research effective conflict resolution strategies
- Prepare a 15 slide PowerPoint presentation (excluding title and references slides) that includes the following:
- Describe the communications involved during the conflict.
- Identify the method(s) used to resolve the workplace conflict.
- Determine strategies implemented to help facilitate a “win–win” resolution to the problem.
- How did these compare to the ones that you researched?
- Explain how the resolution strategies and processes that were used could also be used for future conflicts within the workplace or similar environment.
- Include speaker notes of around 75 words per slide
Note: the slides are short bullet points; and the speaker notes must be at least 75 words each.
- Format your paper using APA formatting
- Include a minimum of two scholarly sources