Business and Ethics Scenario

  • Overview

    Consider the best ethical and business response to the given dilemma for the airline, then write a 4–5-page analysis of the problem and a 1–2-page professional correspondence to a stakeholder about your decision.Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence.SHOW LESSBusiness leaders and consultants must be able to analyze a business scenario to determine ethical resolutions for the business challenge and then effectively communicate a decision or response.By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

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    • Competency 1: Analyze strategic issues to guide overall business decision making.
      • Analyze business considerations presented by an ethical dilemma.
      • Analyze alternative strategies to address an ethical dilemma.
    • Competency 3: Formulate business decisions for immediate actions based on integrated analysis.
      • Analyze the ethical implications of a business decision.
    • Competency 4: Integrate and apply core knowledge, skills, and attitudes to plan for resolution of key business challenges.
      • Analyze the possible consequences of a business decision.
    • Competency 5: Communicate in a manner that is professional and consistent with expectations for members of the business professions.
      • Convey appropriate information in a correspondence to a stakeholder.
      • Communicate in a manner that is professional and consistent with expectations for members of the business profession.
    Competency Map

    CHECK YOUR PROGRESSUse this online tool to track your performance and progress through your course.

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    Context

    Hooker (2011) submits that ethical behavior is rational behavior—and that it is good business. A popular approach to studying ethics relates rational behavior with rational self-interest. Hooker suggests that the consideration of others is rational not only because of self-interest but because to do otherwise is illogical and even self-contradictory. The idea is that ethics can make business sense.

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    Questions to Consider

    To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the business community.

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    Resources

    Required Resources

    The following resources are required to complete the assessment.

    Capella Resources

    Click the links provided to view the following resources:

    SHOW LESS

    Suggested Resources

    The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.

    Library Resources

    The following e-books or articles from the Capella University Library are linked directly in this course:

    Course Library Guide

    A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the MBA-FP6028 – Business Integration Skills Library Guide to help direct your research.

    Internet Resources

    Access the following resources by clicking the links provided. Please note that URLs change frequently. Permissions for the following links have been either granted or deemed appropriate for educational use at the time of course publication.

  • Assessment Instructions

    Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence.

    Preparation

    Read and carefully consider the scenario in the Assessment 4 Scenario document, linked in the Required Resources, before beginning on the deliverable for this assessment. Consider what criteria are important in assessing the situation, and ask yourself what criteria will help guide you to an appropriate and correct decision.

    Deliverable

    After reading and considering the Assessment 4 Scenario document, complete the following:

    1. Complete a 4–5-page discussion of the problem detailed in the scenario, including the following:
      • Analyze the business considerations presented by the situation.
      • Compare two radically different approaches to addressing the situation.
      • Choose your preferred course of action and evaluate its risks and upsides. Include a discussion of the ethical considerations and how you reconciled them.
      • Discuss what aspects of your decision you would communicate and with whom they would be shared.
    2. Write a 1–2-page professional correspondence to one of the stakeholders you have identified, sharing relevant aspects of your decision.

    Additional Requirements

    • Written communication: Written communication is free of errors that detract from the overall message.
    • APA formatting: Resources and citations are formatted according to current APA style and formatting.
    • Length: 5–7 typed, double-spaced pages (4–5 pages for the analysis and 1–2 pages for the professional correspondence to a stakeholder).
    • Font and font size: Times New Roman, 12-point.
    • ASSESSMENT 4 SCENARIO

      Your maintenance chief calls to tell you that a new mechanic on his team has told him that the airline he just left has some potential safety and ethical issues. Specifically, the employee is claiming that his prior airline is conducting “pencil maintenance”; that is, they are writing things in their maintenance logs that do not actually get done. This includes required inspections, repairs, and standard replacement of parts. The new mechanic said he feels as if the airline is “an accident waiting to happen” and that he quit his job at the prior airline because he did not like their dangerous and unethical practices.Your maintenance chief is a staunch safety advocate, concerned for your customers, and he wants to know if you want him to do anything with this information. The airline in question has competed with your airline in the past, and likely you will share markets in the future. You do not know the CEO of the other airline well, but you do know the company has a reputation for being aggressive and competitive.As leader of your airline and as an advocate for safety in airlines, you have a decision to make. Is this a situation in which you will disclose what you have learned, or will you keep it to yourself? Do you have a responsibility to share this insight, or might this be a case of a disgruntled former employee that has little bearing on current activities? How might your actions, or inaction, reflect upon your own airline? How could this impact the industry overall? Would such an industry impact harm your airline?As you think about the employee’s report that his prior airline is doing pencil maintenance, consider the many actions you may take. You know that you can report the airline to the FAA, but this will not be anonymous—the other airline will know you made a report. Or you can report the airline to the Airline Association, but you cannot be sure that they will take any action, and your name could be given to the competitor. You could call the CEO of the other airline and tell him or her the situation; this would be a courteous thing to do. Or you could be anonymous and drop a tip to the local investigative reporter at a newspaper. On the other hand, you could just do nothing, deciding that this is either none of your business or likely to be the ranting of a disgruntled employee.
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      Business and Ethics Scenario Scoring Guide

      CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
      Analyze business considerations presented by an ethical dilemma. Does not list business challenges presented by an ethical dilemma. Lists business challenges presented by an ethical dilemma. Analyzes business challenges presented by an ethical dilemma. Evaluates business challenges presented by an ethical dilemma and prioritizes them in order of importance.
      Analyze alternative strategies to address an ethical dilemma. Does not describe alternative strategies to address an ethical dilemma. Describes alternative strategies to address an ethical dilemma. Analyzes alternative strategies to address an ethical dilemma. Evaluates alternative strategies to address an ethical dilemma.
      Analyze the ethical implications of a business decision. Does not discuss the ethical implications of a business decision. Discusses the ethical implications of a business decision. Analyzes the ethical implications of a business decision. Evaluates the ethical implications of a business decision.
      Analyze the possible consequences of a business decision. Does not list possible consequences of a business decision. Lists possible consequences of a business decision. Analyzes the possible consequences of a business decision. Evaluates the possible consequences of a business decision.
      Convey appropriate information in a correspondence to a stakeholder. Does not write a correspondence. Conveys inappropriate information in a correspondence to a stakeholder. Conveys appropriate information in a correspondence to a stakeholder. Conveys appropriate information in a clear and concise correspondence to a stakeholder in a manner consistent with the standards of the business profession.
      Communicate in a manner that is professional and consistent with expectations for members of the business professions. Communicates in a manner that is not professional or consistent with expectations for members of the business professions. Communicates in a manner that is inconsistent with expectations for members of the business professions. Communicates in a manner that is professional and consistent with expectations for members of the business professions. Communicates in a manner that is professional, scholarly, and consistent with expectations for members of the business professions.