Benefits of evaluations: Internal Consistency at Customer First case

Please make sure each question is answered in apa format and the total word count is 1500 words or more.Please cite source and use at least 4 scholarly sources.

Read the case “Internal Consistency at Customers First” on pages 143-144 and answer the following questions:

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1.Do you think that job analysis and job evaluation will benefit Customers First?

2. What is your opinion on Joan’s view on job analysis and job evaluation? Remember to maintain third person from an objective, consultant point-of-view.

3.What do you recommend in terms of continuous improvement to Customers First? Why? Be sure to defend your answer. Again, remember to maintain third person from an objective, consultant point-of-view.