â?¢ Question 16 In the value chain model for a hospital, patients, drugs and staff would be consider

• Question 16 In the value chain model for a hospital, patients, drugs and staff would be considered • Question 17 ____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain. • Question 18 For a restaurant, order-taking, bill payment and home delivery would be considered • Question 19 The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________. • Question 20 The United States has experienced three waves of outsourcing. Which of the following is not one of the waves? • Question 21 ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality. • Question 22 A competitively dominant customer experience is often called a • Question 23 Operational structure of the value chain deals with • Question 24 Outsourcing is • Question 25 Which of the following generally does not result from vertical integration? • Question 26 “The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them†is the definition of • Question 27 When break-even analysis is applied to an outsourcing decision, the breakeven quantity is • Question 28 The first, second, and third waves of outsourcing experienced by the U.S. are • Question 29 From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered • Question 30 Which of the following is not normally considered a variable cost?